Konstantin T. von Ehrlich-Treuenstätt is a founder and currently a Master's student in Business and Economics at the University of Basel. He completed his Bachelor's degree in Economics and Management Science at Leipzig University. A job at a major bank in the field of private banking as well as in the business development of a German robo-advisor motivated him to further dedicate himself to the topic of robo advisory services within the scope of his bachelor thesis. In this context, Konstantin is passionately interested in innovative forms of investment and payment methods.

What Distinguishes a Robo-Advisor?

In my last post, I detailed the customer advisory processes for a human advisor and a robo-advisor. Today I explain what causes these differences. This step is important to be able to understand and explain the differences between the two advisory processes and then, in a next step, to be able to derive the impact of robo-advisory services and to evaluate the advantages and disadvantages of robo-advisors compared to the traditional customer advisory process.

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Robo-Advisors vs. Traditional Customer Advisors

My last post before the Christmas break was about which business models and strategies a robo-advisor can align its offering with. Today, I will present the customer advisory processes of traditional, human banking advisory services and robo-advisors. In the rest of the series, I will then discuss the impact caused by robo-advisors which form of advisory is better and whether robo-advisors will be able to replace bank advisors in the near future.

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What Is a Robo-Advisor and Why Should We Care?

In the course of the change from a personalized customer experience at a bank to the desire for standardized and digitized processes, “robo-advisors” are becoming increasingly important. Today’s article looks at how robo advisory services are defined and how they came into being, whether they are serious competition for banks, and what stage of development robo-advisors are at now.

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